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Oregon Tilth Certified Organic by Oregon Tilth

Policies

Standard Shipping

We ship UPS or U.S. Postal Service. Shipping charges are automatically calculated when you check out. Our system uses the weight of your order and your zip code to log into the UPS server and calculate your shipping charges. If you wish to use a different method of shipping, please note this in the comments section of your order. If you provide a PO Box only, we will ship via U.S. Postal Service. We will bill any additional shipping charges to your credit card and email you with the total. Sometimes, the weight of the package is actually less that quoted upon checkout, in that case we will adjust your shipping accordingly.

Free shipping is offered on all continental United States orders over $150. This offer is not valid for AK, HI, outlying territories, or international orders. 

International Shipping 

We will email you with your shipping charge and with different options for international shipping on request. We insure international orders where possible. We will bill any additional shipping charges to your credit card and email you with the total. 

Expedited Order Processing: Our Promise to You

If it’s in stock, your order will be shipped within one to two business days. We ship via UPS or US Postal Service. We will email you with UPS or USPS tracking number upon shipping so that you will know when to look for your package. If you need your order faster, please note this in the comments section, and we can provide you with expedited shipping options.

Returns

We want you to be satisfied with every purchase from the Apothecary Shoppe and offer a 30-day return/exchange policy provided the item is unused and unopened.

To return or exchange merchandise, simply contact us with your order number and reason for return in one of the following ways:

  •  Email to apothecary@achs.edu.
  •  Call us at: (503) 244-0726 or 1 (800) 487-8839
  •  Chat with us live online from the online store
  •  Bring your returns to the store in person at 5005 SW Macadam Avenue, Portland, Oregon 97239
  •  Write to us at Apothecary Shoppe, 5005 SW Macadam Avenue, Portland, Oregon 97239

Damaged Items 

Please inspect your package upon receipt, and let us know right away if there are any discrepancies or damaged items. We take every precaution to protect your merchandise in shipment, but damage can occur en route. Please call or email the Apothecary Shoppe if your shipment is damaged so that we can start processing your claim as soon as possible. Please save as much of the original box and packing material as you can in the event the shipper requires more information to process our claim.

Backorders

If one of your ordered items is not available for immediate shipment, we will notify you with the option to receive a partial shipment or to have us hold your order until it can ship complete. You will not be charged for the backordered items until they are available to ship to you. If you have any questions about the status of your backorder, please call us at (800) 487-8839 or email apothecary@achs.edu.

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